Please email us to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@rockflowerpaper.com

Our customer service agents are available to help you Monday – Friday, 7am-3pm PST.

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<h3 id="please-contact-uswith-your-ordernumber-as-long-as-your-purchase-is-eligible-for-the-promo-code-we-will-refund-the-difference-to-the-card-we-have-on-file-or-issue-a-gift-card-for-the-balance-promo-codes-do-not-apply-to-items-that-are-purchased-on-sale">Please <span data-contrast="none" id="isPasted" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant: normal; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 12pt; line-height: 24px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">&#xA0;<a href="https://contact.gorgias.help/forms/b5tgb6ei" rel="noreferrer noopener" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; color: inherit;" target="_blank"><span data-contrast="none" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant: normal; color: rgb(5, 99, 193); font-size: 12pt; font-style: normal; text-decoration: underline; text-transform: none; line-height: 24px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: normal;">contact us</a><span data-contrast="none" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant: normal; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 12pt; line-height: 24px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">&#xA0;with your order&#xA0;number, <a href="mailto:customercare@carbon38.com" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: var(--link-color); background-color: rgb(255, 255, 255); text-decoration-line: underline; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: rgba(var(--link-color-rgb),.6); font-family: Euclid; font-weight: 400; text-underline-position: under; transition: color 0.2s ease-in-out 0s, text-decoration-color 0.2s ease-in-out 0s, -webkit-text-decoration-color 0.2s ease-in-out 0s; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;"></a>As long as your purchase is eligible for the promo code, we will refund the difference to the card we have on file or issue a gift card for the balance. Promo codes do not apply to items that are purchased on sale<span style="color: rgb(46, 46, 46); font-family: Georgia, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">.</h3>

Please  contact us with your order number, As long as your purchase is eligible for the promo code, we will refund the difference to the card we have on file or issue a gift card for the balance. Promo codes do not apply to items that are purchased o

I forgot to use my promo code—what do I do?

Promotional Offer

Do you ship worldwide?

When do you ship?

My package shows delivered but I haven't received it.

Shipping

What if I want to cancel my order?

What if I want to make changes to my order?

My order arrived with something missing. What happens now?

Wrong Product Received.

Defective Product Received

What should I do if I haven’t received a confirmation email?

Orders

What if I want to return my order?

How can I exchange an item?

I have issues generating my return label, what should I do?

Returns & Exchanges

How can I use a coupon code?

I can't use a promo code I received, what should I do?

Do you offer any first-time customer discounts?

How do I earn points?

How Do I redeem or spend Points?

How much does it cost to join?

Is there a limit to how many order points I can get?

What are the terms of using Reward Points?

Loyalty Reward Points

SAN ANSELMO OUTLET STORE

PALO ALTO HOLIDAY OUTLET SHOP

NEED TO GET IN TOUCH WITH THE SAN ANSELMO STORE?

NEED TO GET IN TOUCH WITH THE PALO ALTO STORE?

Outlet Store

Want to apply for Wholesale Account?

Wholesale

How do I pick the right size?

Size Guide

LOVE CREATING CONTENT? COLLAB WITH US!

Collabs

Please  contact us with your order number, As long as your purchase is eligible for the promo code, we will refund the difference to the card we have on file or issue a gift card for the balance. Promo codes do not apply to items that are purchased on sale.

I forgot to use my promo code—what do I do?Updated a year ago

Please contact us with your order number, As long as your purchase is eligible for the promo code, we will refund the difference to the card we have on file or issue a gift card for the balance. Promo codes do not apply to items that are purchased on sale.