Please email us to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@rockflowerpaper.com

Our customer service agents are available to help you Monday – Friday, 7am-3pm PST.

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<ul id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 16px 0px; padding: 0px; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li data-block="true" data-editor="8criv" data-offset-key="8c6up-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0;"><div data-offset-key="8c6up-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8c6up-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">You earn $1.00 off the entire order for every 100 points redeemed</span></span></div></li><li data-block="true" data-editor="8criv" data-offset-key="6rrmd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em;"><div data-offset-key="6rrmd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6rrmd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">It Applies to orders of any amount</span></span></div></li><li data-block="true" data-editor="8criv" data-offset-key="7jevb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em;"><div data-offset-key="7jevb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7jevb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">You must redeem at least 1,000 points</span></span></div></li><li data-block="true" data-editor="8criv" data-offset-key="75g2q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em;"><div data-offset-key="75g2q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="75g2q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Rewards expire at 11:59 PM UTC, 1 year after being issued</span></span></div></li><li data-block="true" data-editor="8criv" data-offset-key="ctm2h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em;"><div data-offset-key="ctm2h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="ctm2h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Discount codes will be sent to you and will have the prefix &quot;RFP-P-</span></span></div></li></ul>

You earn $1.00 off the entire order for every 100 points redeemedIt Applies to orders of any amountYou must redeem at least 1,000 pointsRewards expire at 11:59 PM UTC, 1 year after being issuedDiscount codes will be sent to you and will have the pref

What are the terms of using Reward Points?

Loyalty Reward Points

Do you ship worldwide?

When do you ship?

My package shows delivered but I haven't received it.

Shipping

What if I want to cancel my order?

What if I want to make changes to my order?

My order arrived with something missing. What happens now?

Wrong Product Received.

Defective Product Received

What should I do if I haven’t received a confirmation email?

Orders

What if I want to return my order?

How can I exchange an item?

I have issues generating my return label, what should I do?

Returns & Exchanges

How can I use a coupon code?

I can't use a promo code I received, what should I do?

Do you offer any first-time customer discounts?

I forgot to use my promo code—what do I do?

Promotional Offer

How do I earn points?

How Do I redeem or spend Points?

How much does it cost to join?

Is there a limit to how many order points I can get?

SAN ANSELMO OUTLET STORE

PALO ALTO HOLIDAY OUTLET SHOP

NEED TO GET IN TOUCH WITH THE SAN ANSELMO STORE?

NEED TO GET IN TOUCH WITH THE PALO ALTO STORE?

Outlet Store

Want to apply for Wholesale Account?

Wholesale

How do I pick the right size?

Size Guide

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Collabs

What are the terms of using Reward Points?Updated a year ago