Please email us to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@rockflowerpaper.com

Our customer service agents are available to help you Monday – Friday, 7am-3pm PST.

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<span data-contrast="none" id="isPasted" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; font-style: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(34, 34, 34); font-size: 12pt; line-height: 19.425px; font-family: Montserrat, Montserrat_EmbeddedFont, Montserrat_MSFontService, sans-serif;">To read our full return policy, and to submit a return,&#xA0;<a href="https://rockflowerpaper.com/pages/return-policy" rel="noreferrer noopener" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; color: inherit;" target="_blank"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(5, 99, 193); font-size: 12pt; font-style: normal; text-decoration: none; text-transform: none; line-height: 19.425px; font-family: Montserrat, Montserrat_EmbeddedFont, Montserrat_MSFontService, sans-serif; font-weight: normal;">visit our return page here.</a><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(5, 99, 193); font-size: 12pt; font-style: normal; text-decoration: none; text-transform: none; line-height: 19.425px; font-family: Montserrat, Montserrat_EmbeddedFont, Montserrat_MSFontService, sans-serif; font-weight: normal;"><span data-contrast="auto" id="isPasted" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; font-size: 12pt; line-height: 19.425px; font-family: Montserrat, Montserrat_EmbeddedFont, Montserrat_MSFontService, sans-serif;">PS- this link&#xA0;is&#xA0;only for the order placed on our website, if you have ordered from some other platform, please raise a request<span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(5, 99, 193); font-size: 18px; font-style: normal; text-decoration: none; text-transform: none; line-height: 19.425px; font-family: Montserrat, Montserrat_EmbeddedFont, Montserrat_MSFontService, sans-serif; font-weight: normal;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; line-height: 19.425px; font-family: Montserrat, Montserrat_EmbeddedFont, Montserrat_MSFontService, sans-serif;">&#xA0;<a href="https://contact.gorgias.help/forms/b5tgb6ei" rel="noreferrer noopener" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; color: inherit;" target="_blank"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(5, 99, 193); font-style: normal; text-decoration: underline; text-transform: none; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: normal; font-size: 18px;">here</a><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(5, 99, 193); font-size: 12pt; font-style: normal; text-decoration: none; text-transform: none; line-height: 19.425px; font-family: Montserrat, Montserrat_EmbeddedFont, Montserrat_MSFontService, sans-serif; font-weight: normal;"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 18px; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">.<span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(5, 99, 193); font-size: 18px; font-style: normal; text-decoration: none; text-transform: none; line-height: 19.425px; font-family: Montserrat, Montserrat_EmbeddedFont, Montserrat_MSFontService, sans-serif; font-weight: normal;">&#xA0;

To read our full return policy, and to submit a return, visit our return page here. PS- this link is only for the order placed on our website, if you have ordered from some other platform, please raise a request here.

What if I want to return my order?Updated a year ago