Please email us to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@rockflowerpaper.com

Our customer service agents are available to help you Monday – Friday, 7am-3pm PST.

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rockflowerpaper LLC

Just so you know, the option for the Track and Manage My Order is only available for purchases done via our website. If your purchase was made from another platform please let us know!

Track my order not giving results!

Orders will be shipped from our Ohio warehouse within 2 business days of placing your order. If you place your order before 11 am Eastern Time Monday – Friday your order will be processed and shipped the same day. Orders placed after 11 am will be processed and shipped the next business day. If you placed an order over the weekend, it will be processed and shipped the following Monday. Standard transit time for continental US locations is 2-5 business days.

Our shipping and handling charges are based on your order’s subtotal:
- Orders up to $75 have a shipping and handling charge for Ground service.
- Orders $75 and over qualify for Free Ground service*
 
If you have any questions regarding our shipping policies or your order, please email us.

What is your shipping Policy?

To read our full return policy, and to submit a return, visit our return page here.

How do I process a return?

We try to fulfill orders very quickly, that said, to modify an order you've already placed, please click here
 and we’ll see what we can do!

What if I want to cancel or change my order?

Please refer to the size guide on the product page for each item. If you have questions, please feel free to contact us!

What is your Shipping & Return policy?

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