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Orders

What if I want to cancel my order?

Please get in touch with our customer service team by clicking here. Be sure to state that you want to cancel the order in the "Subject" field, and include your name, your entire order, and the order number in the "Description" field. It's best to re

What if I want to make changes to my order?

We love our customers and want you to be delighted with your experience at rockflowerpaper. Changes once an order is placed cannot be guaranteed, but we will do our best to help!. To modify an order you've already placed, please click here

My order arrived with something missing. What happens now?

Even though all orders are processed with the utmost care, we're human and mistakes can happen. If your order is incomplete or has any other issues, please contact us with your order number and we'll do our best to resolve the issue as quickly as pos

Wrong Product Received.

if you received the wrong product, please contact us  To expedite a resolution, please indicate your order number as well as the item, that was shipped in error. We will process a replacement shipment and provide return instructions if applicable as

Defective Product Received

We make every effort to ensure that our merchandise is delivered in perfect condition. Occasionally, however, unpredictable events alter the expected outcome. Please reach out to us at [email protected] with photos of your damaged item and

What should I do if I haven’t received a confirmation email?

If your order was processed successfully, you should have received a confirmation email. If you can't see it in your main inbox or spam folder, get in touch with us here.