Please email us to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@rockflowerpaper.com

Our customer service agents are available to help you Monday – Friday, 7am-3pm PST.

rockflowerpaper1

<div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted"><span style="font-size: 16px; font-family: &quot;Times New Roman&quot;, Times, serif; color: rgb(0, 0, 0);">We make every effort to ensure that our merchandise is delivered in perfect condition. Occasionally, however, unpredictable events alter the expected outcome.&#xA0;</span><span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please reach out to us at support@rockflowerpaper.com with photos of your damaged item and your order number and we will do our best to make things right!</span> </p></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="margin: 0px -2px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: rgb(255, 255, 255); color: windowtext; text-align: left; text-indent: 0px;"><br></p></div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

We make every effort to ensure that our merchandise is delivered in perfect condition. Occasionally, however, unpredictable events alter the expected outcome. Please reach out to us at support@rockflowerpaper.com with photos of your damaged item and

Defective Product Received

Orders

Do you ship worldwide?

When do you ship?

My package shows delivered but I haven't received it.

Shipping

What if I want to cancel my order?

What if I want to make changes to my order?

My order arrived with something missing. What happens now?

Wrong Product Received.

What should I do if I haven’t received a confirmation email?

What if I want to return my order?

How can I exchange an item?

I have issues generating my return label, what should I do?

Returns & Exchanges

How can I use a coupon code?

I can't use a promo code I received, what should I do?

Do you offer any first-time customer discounts?

I forgot to use my promo code—what do I do?

Promotional Offer

How do I earn points?

How Do I redeem or spend Points?

How much does it cost to join?

Is there a limit to how many order points I can get?

What are the terms of using Reward Points?

Loyalty Reward Points

SAN ANSELMO OUTLET STORE

PALO ALTO HOLIDAY OUTLET SHOP

NEED TO GET IN TOUCH WITH THE SAN ANSELMO STORE?

NEED TO GET IN TOUCH WITH THE PALO ALTO STORE?

Outlet Store

Want to apply for Wholesale Account?

Wholesale

How do I pick the right size?

Size Guide

LOVE CREATING CONTENT? COLLAB WITH US!

Collabs

Defective Product ReceivedUpdated a year ago