Please email us to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@rockflowerpaper.com

Our customer service agents are available to help you Monday – Friday, 7am-3pm PST.

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<span data-contrast="none" id="isPasted" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 12pt; line-height: 24px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Even though all orders are&#xA0;processed with the utmost care,&#xA0;we&apos;re&#xA0;human and mistakes can happen.&#xA0;If your order is incomplete or has any other issues, please&#xA0;<a href="https://contact.gorgias.help/forms/b5tgb6ei" rel="noreferrer noopener" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration: none; color: inherit;" target="_blank"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(5, 99, 193); font-size: 12pt; font-style: normal; text-decoration: underline; text-transform: none; line-height: 24px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: normal;">contact us</a><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant: normal; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 12pt; line-height: 24px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">&#xA0;with your order number and&#xA0;we&apos;ll&#xA0;do our best to resolve the issue as quickly as possible.<span data-ccp-props="{&quot;201341983&quot;:1,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:160,&quot;335559740&quot;:360}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 12pt; line-height: 24px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">&#xA0;

Even though all orders are processed with the utmost care, we're human and mistakes can happen. If your order is incomplete or has any other issues, please contact us with your order number and we'll do our best to resolve the issue as quickly as pos

My order arrived with something missing. What happens now?

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My order arrived with something missing. What happens now?Updated a year ago